What are the deadlines set by the Texas Insurance Code?
Your insurer must notify you no later than the 15th day after they have received all items, statements, and forms required on their acceptance or rejection of your claim. If they cannot make a decision on your claim before the 15th day, they must notify you of their need for extra time, which cannot exceed an additional 45 days from the date of their request. Your insurer must pay your claim within five business days after they notify you of an acceptance on your claim or five days after any subsequent conditions are met.
**These deadlines are extended an additional 15 days if the claim comes after a major natural disaster.